You must pay 30% of the booking amount to book a journey. Upon receipt of this payment, you will receive a confirmation shortly. The balance amount should be paid on the day of arrival before commencing the journey.
- Any cancellation on or before 30 days from the scheduled journey will not be deducted from the booking amount.
- For cancellations 30 to 15 days before the scheduled journey, a cancellation fee of 50% of the booking amount will be deducted.
- Cancellations within 7 days or less of the scheduled journey will attract a cancellation fee of 100% of the booking amount.
- In case of a 'No Show' (immediate failure without prior cancellation), no refund will be issued under any circumstances.
Refund Terms: If your booking is canceled, any applicable refunds will be processed within 10 business days using the original payment method.
- On successful booking, customers will receive a confirmation voucher via email within 24 hours.
- If the preferred time slots are unavailable, an alternate schedule will be arranged as per the customer’s choice, and a fresh confirmation voucher will be sent via email.
- Customers may cancel their booking before confirmation, and a full refund will be processed.
- Cancellation 3 days before the travel date will attract a cancellation fee of 0% of the total travel cost.
- Cancellations made 1 to 3 days before the travel date will attract a cancellation fee of 40% of the total travel cost.
- Cancellation between 0 hours to 1 day before the travel date will attract a cancellation fee of 100% of the total travel cost.